Returns & Exchanges
At KUIU, we stand behind the performance of our gear and offer a 60-day return window for items in new, sellable condition with original tags attached. Our streamlined process ensures you get the right fit and functionality for your next mountain mission.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to locate your purchase and select the items you wish to send back.
Print Shipping Label
Select your reason for return and download the prepaid UPS shipping label provided; a flat return shipping fee will be deducted from your final refund amount.
Package Your Gear
Place the items in their original packaging if possible, include the packing slip, and securely seal the box before affixing the prepaid label to the exterior.
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking receipt; once received at our warehouse, please allow 7-10 business days for your refund to be processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing